At Flipkarts, our commitment to quality is unwavering. We take every measure to ensure that our products meet the highest standards, but we understand that there can be occasional issues related to manufacturing or shipping. If you find yourself with a damaged or defective item, rest assured we’re here to help.
Reporting the Issue:
Please reach out to us at firstname.lastname@example.org within 30 days of the delivery date to report any damage or defects. This timeframe is crucial to qualify for a swift resolution.
Resolutions We Offer:
We are dedicated to making things right for you. For damaged or defective items, we provide various solutions, including replacement or a refund. Your satisfaction is our priority.
Information We May Need:
To ensure we provide you with the most appropriate solution, we might request a photo of the issue and, in some cases, the return of the original item. If a return is requested, please take care to package the item securely to prevent further damage during the shipping process.
It’s essential to be aware that if you are instructed to return the original item and it doesn’t reach our Returns Center, we reserve the right to either reverse the refund or charge for a replacement unit.
Time Limit for Reporting:
To serve you best, please report any damaged or defective item within 30 days of the delivery date. We regret that we may not be able to assist with issues reported beyond this timeframe.
Initiating a Return:
To initiate a return for a damaged or defective item, you can conveniently do so through the “My Orders” section on our website. Simply follow the provided instructions, and we’ll guide you through the process.
Thank you for choosing Flipkarts for your shopping needs. We sincerely apologize for any inconvenience caused by receiving a damaged or defective item. Your satisfaction is our top priority, and we’re committed to making your shopping experience with us a positive one.